Careers

We’re a New York City-based startup pioneering a SaaS application for financial institutions to communicate and share information about financial crimes such as money laundering, terrorism, and cyber-fraud. Fintel has an experienced team with a broad range of skills including expertise in fighting financial crime and delivering enterprise software to Fortune 500 companies and large universities.

Director of Professional Services

Responsibilities:

  • Lead Fintel’s customer implementation projects from the pre-sales process to completion
  • Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address customer needs
  • Design training course agendas and training materials per customer and audience
  • Conduct training sessions onsite and remotely and support training attendees and answer follow-up questions after a training sessions
  • Collaborate with the sales and technical team for discovery, scoping, planning and deployment of Fintel applications to ensure our customers’ success
  • Hire, develop, and retain Professional Services team members including trainers, technical writers, consultants, and project managers
  • Work with customers to track deployment progress and create strategies for risk mitigation and contingency planning
  • Acquire quantitative and qualitative data from customers to help drive continuous improvement in our delivery methodology and processes

Experience and Skills:

  • 2+ years of experience in leading Professional Services and Support teams in a customer-facing role managing and delivering software implementation projects for large enterprises
  • Demonstrated experience in leading product and service enhancement initiatives for customers around new methodologies
  • Experience developing processes to manage complex implementation projects for enterprise customers
  • Ability to work cross-functionally in a fast-paced startup environment
  • Strong understanding of – and experience with – financial services compliance and fraud detection obligations and systems is a plus
  • Experience scaling a Professional Services organization within a hypergrowth company is a plus

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