Responsibilities:

• Lead Fintel’s customer implementation projects from the pre-sales process to completion
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address customer needs
• Design training course agendas and training materials per customer and audience
• Conduct training sessions onsite and remotely and support training attendees and answer follow-up questions after a training sessions
• Collaborate with the sales and technical team for discovery, scoping, planning and deployment of Fintel applications to ensure our customers’ success
• Hire, develop, and retain Professional Services team members including trainers, technical writers, consultants, and project managers
• Work with customers to track deployment progress and create strategies for risk mitigation and contingency planning
• Acquire quantitative and qualitative data from customers to help drive continuous improvement in our delivery methodology and processes

Experience and Skills:

• 2+ years of experience in leading Professional Services and Support teams in a customer-facing role managing and delivering software implementation projects for large enterprises
• Demonstrated experience in leading product and service enhancement initiatives for customers around new methodologies
• Experience developing processes to manage complex implementation projects for enterprise customers
• Ability to work cross-functionally in a fast-paced startup environment
• Strong understanding of – and experience with – financial services compliance and fraud detection obligations and systems is a plus
• Experience scaling a Professional Services organization within a hypergrowth c
• ompany is a plus